FAQ

  • [Global Shipping] date What is the global shipping product? open
    Answer :

     

    It means that among the products sold on Kakao Friends online store, the product is available for international shipping. This, however, excludes items prohibited from air transport and items of large bulk that cannot be shipped through EMS.

     

    ※ Checking for global shipping products

    Click on the “View global shipping products” button on the “category” page, or simply look for the airplane icon below the product picture or check on the bottom of product detail page.

     

  • [Global Shipping] date 글로벌 배송 가능 상품은 무엇인가요? open
    Answer :

     

    카카오프렌즈 온라인스토어에서 판매하는 상품 중 해외 배송이 가능한 상품을 의미합니다.
    EMS를 통해 보낼 수 없는 항공운송 금지품목과 큰 부피 상품은 제외됩니다.

     

    ※ 글로벌 배송 가능 상품 확인 방법

    카테고리 페이지의 "글로벌 배송 가능 상품보기" 버튼을 클릭하시면 확인하실 수 있습니다.
    또는, 상품 정보와 상세페이지 하단 비행기 아이콘과 문구를 통해 확인하실 수 있습니다.

     

  • [Global Shipping] date How do I pay for my purchases when using the global shipping service? open
    Answer :

     

    Your payment options are as follows:

    PC - Paypal, Credit card (MasterCard, Visa, Diners Club, JCB, China UnionPay)
    Mobile - Paypal, Credit card (MasterCard, Visa, JCB)


    FYI 
    Making purchases through PC requires Internet Explorer 10 or higher. 

     

  • [Global Shipping] date How much is global shipping? open
    Answer :

     

    The global shipping costs are calculated by weight, including the weight of the shipping box as well as the product. If the products ordered do not fit into a single box because of their size, they will be shipped in multiple boxes. The shipping fee is calculated separately for each package, including the weight of the box.

     

    For information on shipping fees by country, please refer to the global shipping information page at the following link. 
    https://store.kakaofriends.com/kr/global/globalInfo

     

  • [Global Shipping] date I have more questions about global shipping service. open
    Answer :


    You can ask questions not covered here through the 1:1 Q&A service on the online store, or email your question to global@kakaofriends.com.

     

    Customer Service Center Number: +82-2-1577-6263
    Customer Service Center Hours: Weekdays from 10 a.m.–6 p.m. 

     

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