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FAQ

  • [Etc] date Why does the “Site connection terminated. Please proceed again.” message pop up? open
    Answer :

     

    “Site connection terminated. Please proceed again.”

     

    If the above message appears during the use of our site, simply refresh the page or try connecting to the page once more. After 30 minutes of inactivity with the screen left open, the session will automatically come to an end with the above message appearing.

     

  • [Membership Information] date How do I use a coupon? open
    Answer :

     

    Select an available coupon you wish to use when purchasing an item.

     

    Precautions for coupon use:
    * Partial returns and exchanges are not allowed for purchases made with coupons.
    * Check coupon details prior to use as conditions for use vary per coupon.
    * Coupons are removed upon expiration.
    * Check available coupons by going to My page > Coupon.

     

    Coupons may not be applicable to select products.
    We periodically conduct investigations into the misuse of points and coupons and may revoke membership, demand damage compensation or take other legal action if necessary in the event of points or coupons being resold for profit.

     

  • [Membership Information] date How do I use my points? open
    Answer :

     

    Enter the amount of points you wish to use when purchasing an item.

     

    Precautions for point use:
    * Partial returns and exchanges are not allowed for purchases made with points.
    * Points only become available for use after having earned 3,000 points or more.
    * Points are not applicable to shipping fees.
    Points are removed upon expiration following the six-month validity period.
    Check point validity period by going to My page > Point > Points details.

     

    Points may not be applicable to select products.
    We periodically conduct investigations into the misuse of points and coupons and may revoke membership, demand damage compensation or take other legal action if necessary in the event of points or coupons being resold for profit

     

  • [Membership Information] date How do I cancel my membership? open
    Answer :

     

    Log into your account and go to My page > Account > KakaoTalk Account > Membership cancellation.
    Upon membership cancellation, all personal data is erased and the account may not be re-registered for membership for 30 days.

     

  • [Membership Information] date How do I edit my account information? open
    Answer :

     

    After logging into your account, go to My page > Account > KakaoTalk Account.

     

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